Reviews for TownePlace Suites Los Angeles LAX/Hawthorne · page 13

This is our second stay here and the first visit went a lot smoother than this time. I think staying here in the summer is why it wasn't as good. This hotel is really busy and unfortunately not as enjoyable during the summer. The pool got really cloudy and dirty by the afternoon. There was a HUGE birthday going on with people not staying there. This happened last time with a huge party for Easter and they left garbage and easter eggs/candy all over the pool area. I hope they can crack down on these big parties people have. They book like one room and invite tons of people, use the grill, use the nice fire pits and take over the whole pool area. The breakfast area was so busy that they opened the doors to the other hotel, I'm guessing for more seating, but the problem is that opened it up for those guests to eat our breakfast for free, which they don't have included. It was extra crowded. I don't understand why sometimes they don't have butter especially when there are waffles. But when they do have butter they don't have cream cheese for the bagels. They alternate and it doesn't make sense. Having both out would be appreciated! As always, the coffee is great and always available and we appreciate the tea/hot chocolate options. The key was on and off working again like last time. But it was very quiet at night in our room and I'm so grateful we didn't t have any loud neighbors. Beds/pillows are great. Our bathroom door kept jamming and wouldn't shut all the way. It's a farm door so when it won't shut you have to pull super hard and that was difficult in the middle of the night needing to use the bathroom and not wake the kids. I also don't like the clear shower cause nobody can use the bathroom sink area while someone's showering if they want privacy (think teenage girls!). Lastly, if you come later in the evening the parking is tricky cause the only few spots are in front of the library and it says library parking so I'm not sure if we are allowed to use that. Parking way on the far end of the other hotel made me nervous because of people partying in the parking lot at their cars and I don't think they were at the hotel. I was afraid to walk through there with my little kids. Security patrolling the parking lot might be helpful. With all of those things, I still like this hotel and the location. But most importantly I love the staff. Both times we've stayed they were so friendly and always said hi and greeted me with a smile. So with that, thank you for always being so kind!

The rooms were clean and amenities were great. We didn't get a chance to try the breakfast because the beds were so comfortable that we didn't want to get up, so we were late lol.

Nice place tostay.

I had a few minor issues with the hotel and spoke to the Manager on Duty, Nicole Duval. She was AWESOME!!!! Not only apologized (not her fault) but took care of me! Thanks Nicole! xoxo Corporate, look after this one!

We have been here several times, and we love the rooms and service. Great breakfast and atmosphere

Had family visit, good location. Good amenities

Great location, very clean 👍🏾

Large newly remodelled room!

Great location to be close to things like the beach, grocery, and quick eats. Suite rooms were clean and are well equipped, they didnt clean every day, though, only every 2nd day. Bed was comfortable. Pool is good but usually full of children so it can be a bit noisy. Couldn't enjoy the hot tub much as some other quests were taking several shots then proceeded to role a joint and smoke it right in the hot tub regardless of us and a few other folks in the hot tub as well. Staff didn't do anything about it that we saw.

The only thing I don’t like here is the parking fee $18. Other than that, everything else is perfect.