Reviews for TownePlace Suites Los Angeles LAX/Hawthorne · page 14

Great location! About 10 minutes from LAX. Nice and clean rooms and amazing guest service!

Fantastic experience beyond the rating of this hotel. I was deeply troubled by HVAC noise in my apartment home so fled here for 2 nights of sleep and enjoyed the best sleep in two months. There’re 3 TownePlace Suites in Hawthorne and this one shares the same building with Courtyard by Marriott. Unlike the 2-star hotel rating shown on Google Map, this TownePlace shares the interior design, parking lot, and some common areas (swimming pool, 24-hour fitness center, etc) and everything was brand new. I have tried Marriott chains from Embassy Suites to Ritz Carton, I’d say this TownePlace beats even some old-age Ritz Carton. For the nights I stayed, the cost for TownePlace was 15% higher than Courtyard by Marriott. Pros: 1. Interior design - brand new and modern. You get a couch, king bed, work station, full kitchen with dishwasher, and a fridge in a King Bed Suite. 2. Exterior - shares the building and the parking lot with Courtyard by Marriott. Except for a smaller lobby, the design was generally trendy and on par with Marriott. They even share continuous guest room numbers. 3. Neighborhood - sits between Hawthorne city hall and Hawthorne Library, and BOA and Starbucks a block away. Felt safe in this neighborhood. 4. Parking - $18/night and plenty of parking space. 5. Free breakfast - 6-9 am weekdays and 6-10 am weekends. General continent breakfast, not too many options tho and can get crowded after 8 am: egg, breakfast sausage, baked potato, oatmeal, bagel, muffin, coffee, milk, etc. 6. Stellar customer service - addressed my needs fast and professionally; staff were all friendly from the front desk to janitors to meal prep staff. There was a vent noise the first night I checked in at 11 pm. Called the front desk and the lady responded quickly. She sent the request to engineering ward and the engineer showed up and fixed the problem within 10 minutes. On Sunday morning my neighbor unit played loud music, jumped, and shouted at 7:30 am. Called the front desk again and the guy resolved the problem for me in 3 minutes. Things always happen but how staff responded showed the quality of hotel management. 7. Fitness center - 24/7 and sits between the two hotels. It has a big dance/yoga studio with full mirror. Towel service, cardio, and weight areas. 8. Other things standing out - two makeup removers over the counter; smart TV; over the bed table. Minor cons: 1. The toilet flushed in a weird way. The water did not fill up after each flush but in about 10 minutes. It created big noise when other unit (maybe the one downstairs) flushed theirs. 2. Hotel rooms facing the City Hall might find some early morning noise if there’re outdoor events happening in the City Hall parking lot. I was very happy with this stay.

First impression is that it is a very nice room.

Very nice hotel. Friendly staff

If you are looking for a all in one hotel this is it! This hotel has a little something for everyone. They have a beautiful outdoor pool area with access to two full functional grills, next to a lovely fireplace pit. The rooms are spacious and very eco friendly, the kitchen has a nice electric stove with pans and kitchen wear to make a nice meal and serve breakfast, lunch or dinner. Breakfast options are available in the A.M. on the first level of the hotel. There is always an amazing pizza shop around the corner from the hotel. The staff is truly nice and helpful with everything. If you are ever in Hawthorne make this your next stay.