Reviews for TownePlace Suites Los Angeles LAX/Hawthorne · page 8

Best hotel in Hawthorne !

Very nice management and great staff , the cleaning ladies are Great 👍 we felt at home, loved the breakfast nice ladies serving, wonderful Jacuzzi, and great lounge. Thank you guys are awesome 👍🙏😊💕 were coming back💕☕many blessings

My family of two teen boys and newborn baby girl were displaced due to the fires near Calabasas and stayed one week with the property. From check in we were greeted with compassion and consideration for our safety and assured that while in their care we would find peace in the midst of a volatile situation. Patrick was gracious enough to assist in check in with a young woman whose name started with an “N” ( sorry love I have scatter brain ughhh). Our suite concierge Karen went above and beyond with ensuring our suite was clean and when she saw I was exhausted from the ordeal she washed my baby’s bottles for me and provided me with an extra small basin to bathe her. My youngest son needed to use the computer for school and when the public library on the same compound was unreasonable and refused to provide quality service, Luis stepped up to the challenge and assisted in both the use of the lobby computer but also helped my oldest and I submit the documentation for our FEMA application and for that I was truly grateful. Lastly, when I did have an issue with another guest in the building not following the posted rules in the suites, Dior was ready to relocate our room and provide extra support for our stay. From the bottom of my heart and stomach (man I’m going to miss that crustless quiche and oatmeal bar lol) Thank you all for making our stay and giving us a sense of normalcy during the anxiety of these wildfires.

Stayed here with family as we had an early flight at LAX. Rooms were clean. It is next to a library. Parking wasn't an issue. Can't comment on price as I used marriott points. Why 4 stars instead of 5? 1) The breakfast could have been better. The only hot item was biscuit sandwich and sausage. 2) This hotel probably has a lot of LAX guests. I asked if they had a luggage scale or a scale at the gym...they said no. Come on. They should keep one at the front desk and have guests bring out luggage to check. 3) I went to the wrong entrance at first....this place shares the same building with a Courtyard. The front desk said i booked with Towneplace. She was nice. I went to the Towneplace counter the the guy wasn't friendly at all. 4) You also need a key to open the hotel doors which I felt was unnecessary for it being 8PM. Kinda annoying as we brought in luggage as I was checking in and my family didn't have the key and had to wave to the front desk person each time. 5) Our room had 3 bath towels. I booked for 5 people (with children). I've never seen a place that had less than 4? 6) The previous guest set an alarm for 6AM....wasn't fun. House keeping should check for alarms? I would come back if I need a place to stay as it met my needs despite the major annoyances.

I absolutely love the rooms. Very beautiful, spacious and convenient with the full kitchen and dishes, etc. The lobby area is very neat and nice looking. Outside the fire pits, pool and hot tub make the place very inviting. Very friendly staff. I would definitely stay here again.

Located near LA international airport so it is easy to check in and check out. Rooms are good. Lifts are crowded by service staff. Disappointing breakfast. Same menu every day Quality average. Eggs are freezing cold it should be served hot. The best is oatmeal with toppings. They are in hurry to wrap up at 9 am. Overall a nice stay.

Wish they offered waffles. The hotel and rooms itself are great. Clean, modern, and smell great! Spacious rooms and comfy beds which is very hard to come by. Breakfast was 7/10. waffles!!! add waffles and everyone could have eaten!

Enjoyed our 2 day stay. Hotel was clean and staff were helpful and happy to accommodate some basic requests.

Nice hotel and very friendly and honest staff, highly recommend and I'm picky when it comes to hotels.

The hotel room was very spacious and clean. We got a 2 queen with a sofa bed and it was very roomy for just two people. The staff were very friendly and helpful. The property was kept very clean, the parking lot is well lit and we felt safe during our stay. We did not spend a lot of time in the rooms as we were out from morning to night during our stay but we had restful sleep and the rooms were very comfortable. Would stay again and recommend.